A digital banking platform that keeps your independence intact

There are a number of considerations when choosing a digital banking platform. Here are a few:

1. Ask how fast the platform can be implemented. The timeline can vary widely: between three and six months, or between 12 and 24.
2. Ask whether the platform connects out-of-the-box with your existing core, banking software and with your planned upgrades. Many vendors talk about “seamless integration”; but the right platform should disrupt your current tech stack as minimally as possible.
3. Ask how much change is possible on the platform without change orders. Many platforms rely heavily on vendor-locked professional services to make them work in practice. That’s simply part of the model: attractive initial pricing wins the deal, but then they generate up to 50% of their revenue outside the initial ‘platform cost’.
4. Ask whether you’re free to build on the platform, or whether you’re limited to predefined customisation options. Your level of freedom will determine how distinct your services can be in the market, and what competitive advantage you can gain.

A digital banking platform should offer all the table-stakes capabilities you would expect to see: accounts management, lending, onboarding, identity and access management such as multi-factor authentication, payments, deposits, real-time notifications, and UI/UX templates to create mobile apps and online banking.

The exact capabilities will depend on whether you're focusing on retail or business banking, whether you're a credit union, bank or fintech.

We’d argue that the top digital platforms should also leave you free to build: new digital journeys, integration into any core and any software, implemented in-house or by your choice of partner. The platform should take digital banking in any direction you want, not just theirs.

Our platform is MCP-compatible, so you’ll always be able to use any model or agent – even the ones that aren’t yet on the market. Another key benefit is you won't have to overhaul your underlying system to use a new agent.

We give you composable journeys for digital account management of current accounts, instant access savings accounts and fixed term accounts, as well as financial health tools for retail customers – including spending insights, transaction categorisation, automatic transfer of savings, budget management, and proactive notifications.

Traditional banks, challengers, neobanks, fintechs and credit unions all use digital banking platforms to launch and run digital services without building from scratch. The trade-off to watch: some platforms cap what you can change without vendor involvement, so check the flexibility your roadmap needs before prioritising cost savings above all else.

A digital banking platform lets banks, fintechs and credit unions build and run online and mobile banking services on pre-built infrastructure, rather than building from scratch.

Since their inception, digital banking platforms have enabled organisations such as banks, fintechs and credit unions to offer online banking and later mobile banking services to their customers or members. For some financial institutions this eliminated the need for physical branches.

Originally, digital capabilities would either be built custom in-house or through large enterprise platforms, requiring big scale digital transformation. These legacy systems have largely been superseded by SaaS platforms, which made the same feature set available more affordably – and faster – for a wider range of organisations through the cloud. The drawback is their customisation options are limited.

In 2026, the industry is shifting again, and there is a possibility for digital banking platforms to live up to their name as platforms. The market has a real need for the same convenience and lower-price that SaaS offers, but also for independence – the capability to build freely on a platform, without vendor lock-in. This makes not only table-stakes digital banking accessible, but differentiation too.

You’ll want to consider an online banking platform that can give you the out-of-the-box essentials: digital onboarding, mobile and web banking, and business accounts, company team management controls, cash flow and transaction tracking, expense management, and employee cards with access levels and spending limits. You'll also want to offer accounting integrations and other relevant business software.

The short answer is there are no limits to the banking services you can offer. 80% of customer journeys, common to all banks and credit unions, are included out-of-the-box in the platform. The remaining 20%, the part that differentiates you, is yours to build. These can be fully adapted for your customers' financial needs and your vision.

Our Services Fabric also enables your developers, or partners of your choice, to build new banking products and customer journeys that might not exist anywhere else in the market. You have full ownership of your roadmap, staying structurally ahead of your competitors.

For business banking we offer the automation of secured and unsecured loans, credit lines, business credit cards, instalment loans, merchant cash advances, and more.

For retail banking, we offer buy-now-pay-later, consumer lending and mortgages.

We also offer explainable AI loan origination, as well as conversational AI, to manage loan enquiries and make decisions aligned with your company’s financial health and risk appetite.