When you visit our website, plumery.com, or contact us, we will receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. Don’t hesitate to contact us if you have any questions or want to know what information we have on you. We may change this privacy statement if we need to. We recommend you regularly review this privacy statement to be aware of these changes. This privacy statement was last modified on 01 January 2023.
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers, and business contacts.
Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or surfing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.
Plumery B.V. is responsible for the website plumery.com and therefore the responsible organization for the use of your personal data as described in this privacy statement. The full details are:
Plumery B.V.
Gustav Mahlerplein 28
1082MA Amsterdam
Registration Number: 88518620
Our stores so-called “cookies” in order to offer you a comprehensive range of functions and to make the use of our websites more convenient. Cookies are small files that are stored on your computer with the help of your Internet browser. If you do not wish the usage of “cookies”, you can prevent the storage of cookies on your computer by appropriate settings of your Internet browser. Cookies that are already stored, can be deleted at any time, this can also be done automatically.
We process the personal data of everyone who has had contact with us or visited our website. These include visitors, private customers, business customers and contact persons of our partners.
We receive the data directly from you as soon as you:
● fill in data on our website
● contact us by mail, telephone, or other means
We use the following data:
● name
● e-mail address
● job position
● company
We only use your personal data for the purpose for which we are allowed to use it:
● we have received your permission to use your personal data
If you share your contact details with us, e.g by completing the “Contact Us” form on our website or share them with a Plumery representative at a trade fair, we will process Personal Data to register your details in our customer management system and contact you based on your request, which is in our legitimate interest.
We process your Personal Data to conduct market research, advertise to you, provide personalised information about us on and off our websites and to provide other personalised content based upon your activities to the extent it is necessary for our legitimate interest in advertising our websites or, where necessary, to the extent you have provided your prior consent.
We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we store specific data about you, please contact us.
We only process your personal data ourselves. We don’t share your personal data with others.
We process your data within the European Economic Area. This means that we also store your data within the EEA. If you have any questions about this, please feel free to contact us.
We have done a lot to protect your data as well as possible, both organisationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you have any questions about the specific method of securing, please contact us.
Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right to access
You may always ask us to view the data we hold about you.
Right to correction
You may ask us to have your data corrected if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive e-mails from us. This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organisation if you wish.
Right to restriction
You may ask to limit the use of your data. This means that in certain cases, we may only store your data but not use it.
Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some cases, we cannot or may not yet delete your data. For example, we have to keep some data for seven years for the tax authorities.
Right to submit a complaint
You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection Authority. Of course, we hope that it does not come to that, but if it’s
How do I submit a request or complaint?
You can submit your request or complaint to us by sending a mail to [email protected]. We process every request or complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose personal data is.
Our privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.
You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website:
● functional cookies: like session and login cookies to collect session and login information
We do not target minors with our website or as an organisation. This means that if you are under the age of 18, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have received this permission before your visit.
If you have a question about our privacy policy, please feel free to contact us on [email protected]. We are happy to help.